How to get support

• Starter plan: community support (public forum, documentation, help center).
• Pro plan: priority email support with response within 24 business hours.
• Enterprise plan: priority support with 4h SLA on business days + personalized onboarding on request.
• Security emergency (discovered vulnerability, compromised account): write directly to benoit@descary.net, response within 1h on business day.

Before contacting support

Check help center (you're here): 50+ articles cover all frequent questions. Search at top quickly finds relevant article. If you don't find, use automatic diagnostics (Diagnostic button in concerned pages) — they solve 80% of problems in a few clicks.